1. We want you
to be happy with your purchase from iTechaven!
If for any
reason you are not satisfied with your order, you may return most new, unopened
items within 3 working days of delivery for a full refund. Some
exceptions and restrictions may apply, so please read the following details
carefully.
2. What can be
returned?
- You may return most
new, unopened items sold by iTechaven within 3 working days of delivery.
- Items must be in their
original packaging, with all manuals and accessories included.
- Items that show signs
of wear or use cannot be returned.
- Any item not purchased
from iTechaven cannot be returned.
3. What can't
be returned?
- Items that are not in
their original packaging, or that are missing manuals or accessories,
cannot be returned.
- Items that show signs
of wear or use cannot be returned.
- Items specifically
marked as "non-returnable" on the product page cannot be
returned.
- Software, downloadable
products, and opened media (e.g., CDs, DVDs) cannot be returned.
4. How to
return an item:
- Contact our customer
service team through the website or by phone. We will provide you with a
Return Merchandise Authorization (RMA) number and instructions on how to
return your item.
- Pack the item securely
in its original packaging, if possible.
- Include a copy of your
packing slip or receipt with the return shipment.
- Ship the item back to
us at the address provided with the RMA number.
- You are responsible for
the cost of return shipping.
5. Refunds:
- Once we receive your
returned item and verify that it meets the return conditions, we will
issue a full refund to your original payment method.
- Please allow up to
14 business days for your refund to be processed.
6. Additional
Information:
- We recommend that you
insure your return shipment for the full value of the goods.
- We are not responsible
for lost or damaged return shipments.
- If you have any
questions about our return policy, please contact our customer service
team.
Please note that this return policy applies to orders
shipped within the Pakistan. For international orders, please contact our customer
service team for specific return instructions.